AFM Instrument Service and Support

Keep your atomic force microscopy and scanning tunneling microscopy work moving with knowledgeable service, repair, training, and tailored system support. Molecular Imaging helps research teams diagnose instrument issues, maintain Agilent AFM and STM platforms, improve measurement workflows, and configure modular capabilities for demanding nanoscale experiments. From remote troubleshooting to practical learning resources, our specialists support reliable, precise research outcomes.

Scientist operating an atomic force microscope

Our AFM Instrument Service and Support Services

Specialized technical resources that help laboratories maintain, optimize, and expand AFM and STM research capabilities.

AFM and STM Repair

Diagnose and resolve hardware and software faults on Agilent 5500, Agilent 4500, AFM and STM systems, with replacement parts, upgrades, calibration and technical troubleshooting.

AFM Training

Build practical AFM knowledge through video tutorials covering imaging mechanisms, scanner design, contact and tapping modes, calibration, controller setup, resolution optimization, and troubleshooting.

Custom AFM Configuration

Configure modular AFM solutions around your experimental requirements, including specialized modes, spectroscopy scripts, environmental chambers, and integrated AFM, STM, fluorescence, or electrochemical capabilities.

Research-Ready Support

Protect Precision Across Every Experiment

AFM performance depends on stable hardware, accurate calibration, informed operation, and a configuration suited to the sample. Molecular Imaging combines repair expertise, technical resources, remote support, and modular system knowledge to help research groups reduce avoidable downtime and pursue dependable nanoscale data. Whether you maintain a legacy Agilent platform or need capabilities for imaging in air, liquid, or controlled environments, we support your work from issue diagnosis through improved operation.

AFM technician servicing a microscope
The Molecular Imaging Difference

Why Choose Molecular Imaging?

Technical depth and flexible support for complex AFM and STM research needs.

Legacy Expertise

Former Molecular Imaging professionals bring deep knowledge of the company’s AFM technology and systems.

Remote Support

ZoomAFM Fast Online Service enables efficient technical troubleshooting through remote online meetings.

Modular Solutions

Flexible platforms combine imaging, spectroscopy, environmental control, and electrical measurement capabilities for evolving research.

Research Focus

Support is designed for nanotechnology, life-science, and materials-science teams pursuing precise nanoscale characterization.

Meet Our AFM Team

Experienced specialists supporting advanced nanoscale research systems.

Portrait of Dr. Song Xu, Leader and Co-Founder of Molecular Imaging

Dr. Song Xu

Leader / Co-Founder (Revival Team)

Dr. Song Xu is a founding leader of the revived Molecular Imaging, having been instrumental in reuniting former employees after Keysight Technologies exited the AFM market in 2018. With deep institutional knowledge of Molecular Imaging's original technology and mission, he guides the company's strategic direction and technical development. Dr. Xu's expertise spans atomic force microscopy and nanoscale imaging systems, ensuring the company continues to deliver modular, precise, and user-friendly instrumentation. He is deeply committed to supporting researchers in nanotechnology, life sciences, and materials science, and works to ensure every customer receives reliable systems backed by strong technical support. Dr. Xu's leadership reflects a passion for continuing Molecular Imaging's legacy of innovation and collaboration for the global scientific research community.

Portrait of Steve Raba, Team Member at Molecular Imaging

Steve Raba

Team Member (Revival Team)

Steve Raba is a former Molecular Imaging professional who returned to help revive the company after Keysight Technologies' exit from the AFM market in 2018. His background spans application support, production, engineering, and R&D, giving him a well-rounded perspective on delivering high-quality AFM and STM instrumentation. Steve plays a key role in ensuring Molecular Imaging's systems meet the exacting standards required by researchers in nanotechnology, life sciences, and materials science. His hands-on experience with the company's original technology allows him to contribute valuable insight into product development and customer support. Steve is dedicated to helping the global research community achieve precise, reliable results through Molecular Imaging's advanced instrumentation and dependable service.

Portrait of John Alexander, Team Member at Molecular Imaging

John Alexander

Team Member (Revival Team)

John Alexander is a former Molecular Imaging professional who rejoined the team to help restore the company following Keysight Technologies' departure from the AFM market in 2018. His experience covers application support, production, engineering, and R&D, providing valuable expertise across the full lifecycle of AFM and STM system development. John's contributions help ensure Molecular Imaging's instruments remain modular, flexible, and dependable for researchers across nanotechnology, life sciences, and materials science fields. He is committed to maintaining the high standards of precision and usability that originally defined the Molecular Imaging brand. John's dedication to quality and customer satisfaction supports the company's mission of empowering the global research community with advanced nanoscale imaging solutions.

Portrait of Klaus Vicaro, Team Member at Molecular Imaging

Klaus Vicaro

Team Member (Revival Team)

Klaus Vicaro is a former Molecular Imaging professional who joined the effort to revive the company after Keysight Technologies exited the AFM market in 2018. He brings valuable experience in application support, production, engineering, and R&D to the organization's renewed mission. Klaus plays an important role in supporting the development and refinement of Molecular Imaging's AFM and STM product lines, helping ensure they meet the needs of researchers in nanotechnology, life sciences, and materials science. His technical background and familiarity with the company's original systems contribute to maintaining the precision and reliability customers expect. Klaus is committed to helping Molecular Imaging continue its legacy of innovation and dependable service for the global scientific community.

Portrait of John Ris, Team Member at Molecular Imaging

John Ris

Team Member (Revival Team)

John Ris is a former Molecular Imaging professional who joined the revival team following Keysight Technologies' 2018 exit from the AFM market. His expertise spans application support, production, engineering, and R&D, contributing to the company's ability to deliver advanced, user-friendly AFM and STM systems. John plays a vital role in supporting the technical and operational aspects of Molecular Imaging's product offerings, helping serve researchers across nanotechnology, life sciences, and materials science. His familiarity with the company's original technology and commitment to quality help maintain the precision and reliability that define Molecular Imaging's instruments. John remains dedicated to advancing the company's mission of innovation and collaboration for the global research community.

Portrait of Dr. Stuart Lindsay, Academic Advisor at Molecular Imaging

Dr. Stuart Lindsay

Academic Advisor

Dr. Stuart Lindsay serves as academic advisor to Molecular Imaging, bringing extensive scientific expertise and vision to the company's renewed mission. His guidance supports the organization's commitment to advancing atomic force microscopy technology for researchers in nanotechnology, life sciences, and materials science. Dr. Lindsay's academic background provides valuable insight that helps shape Molecular Imaging's product development and research applications, ensuring the company remains at the forefront of nanoscale imaging innovation. His involvement reflects the collaborative spirit that has defined Molecular Imaging since its original founding. Dr. Lindsay is dedicated to helping the company deliver unparalleled precision, versatility, and control in AFM/SPM systems, supporting the global research community in their pursuit of scientific discovery.

Frequently Asked Questions

What does AFM measure?

Atomic force microscopy measures nanoscale surface topography by sensing the interaction forces between a sharp probe tip and a sample. Depending on the mode and configuration, AFM can also characterize properties such as adhesion, friction, stiffness, electrical response, magnetic behavior, and surface potential. It is used to study materials, thin films, nanostructures, cells, proteins, and other samples in air or liquid.

Which AFM and STM systems can you service?

Can technical support be provided remotely?

What is included in AFM preventive maintenance?

Do you offer training for new AFM users?

Can an AFM be customized for electrochemical or environmental experiments?

How often should an AFM be calibrated?

What information should I provide when requesting AFM service?

Need Help With Your AFM System?

Speak with knowledgeable specialists about repair, training, or configuration support.

Who Stands Behind the Work

Technical Background

Icon marking the company's reorganization by former Molecular Imaging employees

Rebuilt by Former Molecular Imaging Employees

Reorganized by former Molecular Imaging staff after Keysight Technologies withdrew from the AFM market in 2018.

Icon marking supported Molecular Imaging, Agilent and Keysight-branded AFM products

Molecular Imaging, Agilent and Keysight-Branded AFM

Specialized repair capabilities on most Molecular Imaging, Agilent and Keysight-branded AFM products.

Icon marking advisory involvement from co-founder Dr. Stuart Lindsay

Co-Founder and Academic Advisor Dr. Stuart Lindsay

Dr. Stuart Lindsay co-founded Molecular Imaging in the mid-1990s and advises the team today.

Get Focused AFM Technical Support

Tell us about your instrument, research application, or service concern so our team can direct your request appropriately.

AFM/STM Service Request

For immediate assistance, feel free to give us a direct call at 1-888-644-0389. You can also send us a quick email at songxu@nanocuetech.com.