Which microscope models are supported by your spare parts services?
Our spare parts services support a range of scanning probe microscopy systems, including the Agilent 5500, Agilent 4500, 5100, and 5420 series, along with legacy Molecular Imaging instruments. Whether your laboratory operates AFM or STM configurations, we supply compatible replacement components, electronic modules, and specialized accessories engineered to match the original technical specifications of your research hardware.
How do you confirm a replacement part fits my Agilent system?
Send the instrument model and serial number with your enquiry. Because the team is made up of former Molecular Imaging employees, including the original electrical, mechanical and AFM engineers, they can work out which component a given configuration takes, which is what preserves calibration and imaging resolution once the part is fitted.
How do I identify the exact spare part needed for my instrument?
You can contact our technical team with your instrument model, serial details, and a description of the issue or component requirement. We also offer ZoomAFM fast online service meetings, allowing our engineers to remotely evaluate your system, diagnose hardware errors, and recommend the precise replacement part, cantilever, or accessory required for your specific experimental setup.
Can you provide specialized AFM probes and cantilevers?
Yes, we supply a broad selection of cantilevers, scanning tips, and probes suited for various microscopy modes. Our offerings support contact mode, tapping mode, conductive AFM, and specialized liquid or electrochemical imaging. We help research teams select appropriate probe specifications to optimize tip-sample interactions and achieve high-resolution imaging across diverse materials and biological samples.
Do you supply environmental control accessories and stages?
We offer specialized modular components and accessories, including environmental isolation chambers, fluid cells, and temperature-controlled stages designed for scanning probe systems. These parts allow researchers to configure their instruments for variable atmospheric conditions, liquid environments, and electrochemical studies, expanding the analytical capabilities of existing microscopy platforms for advanced nanoscience and materials investigations.
How do you provide assistance with parts installation?
In addition to providing replacement hardware, our technical specialists provide remote technical support and guidance via online meetings to assist your laboratory staff with component installation and alignment. We also supply comprehensive technical documentation and system manuals to ensure replacement parts are properly integrated, calibrated, and verified before routine laboratory experimentation resumes.
Are spare parts available for discontinued or legacy SPM systems?
Yes, supporting legacy and discontinued systems is a central part of our mission. Following market changes, we stepped in to ensure researchers operating older Agilent and Molecular Imaging platforms have continued access to essential hardware components, repairs, and upgrades, preventing premature instrument obsolescence and extending the productive lifecycle of valuable laboratory infrastructure.
How can my laboratory request a quote for spare parts?
You can request a spare parts quote by reaching out through our website contact form, calling our support line, or emailing our engineering team directly. Simply specify your microscope model, the components or accessories required, and any relevant system symptoms. Our team will review your request and provide detailed pricing and availability information.