Comprehensive Equipment Repair Services

Repair and maintenance for research laboratory instrumentation. Molecular Imaging provides diagnosis, replacement parts and maintenance for scanning probe systems. Work covers imaging drift, laser misalignment, piezo nonlinearity and controller communication faults, with remote support available where the fault is in software or communication rather than hardware.

Scientific technician inspecting precision laboratory equipment components

Our Equipment Repair Services

Maintenance, diagnostics and repair for research instruments, including scanner, controller and optical path work.

AFM System Repair

Expert diagnosis and repair of complex hardware and software issues across atomic force microscopy setups, restoring dependable functionality to sensitive nanoscale imaging instruments.

Preventive System Maintenance

Structured system calibrations, scanner alignments, and proactive diagnostic checkups to prevent experimental interruptions, optimize resolution, and minimize laboratory equipment downtime.

Parts Replacement

Replacement of worn components and reconfiguration of the system controller, so the instrument returns to service with its original signal path intact.

Microscope engineer performing precision electronic repair on equipment

Our Structured Four-Step Repair Process

Initial System Diagnostic Assessment

Our technical specialists evaluate your equipment symptoms through remote diagnostic sessions or direct evaluation, isolating hardware faults, controller errors, or optical misalignment issues to establish an accurate resolution path.

Custom Repair Strategy Formulation

Precision Servicing and Component Installation

Comprehensive Calibration and Performance Verification

The Molecular Imaging Advantage

Why Choose Molecular Imaging?

Decades of engineering knowledge supporting sensitive scientific instrumentation.

Deep Knowledge

Engineered by specialists possessing extensive institutional knowledge of original scanning probe system architectures.

Parts for Legacy Platforms

Cantilevers, STM tips, calibration samples and substrates held for legacy Agilent and Molecular Imaging platforms.

Remote Support

Rapid troubleshooting and software evaluation through interactive online meetings to minimize research delays.

Modular Expertise

Comprehensive servicing expertise covering complex environmental chambers, sample stages, and multi-modal configurations.

Meet the Technical Team

Former Molecular Imaging employees: electrical, mechanical and AFM engineers.

Portrait of Dr. Song Xu, Leader and Co-Founder of Molecular Imaging

Dr. Song Xu

Leader / Co-Founder (Revival Team)

Dr. Song Xu is a founding leader of the revived Molecular Imaging, having been instrumental in reuniting former employees after Keysight Technologies exited the AFM market in 2018. With deep institutional knowledge of Molecular Imaging's original technology and mission, he guides the company's strategic direction and technical development. Dr. Xu's expertise spans atomic force microscopy and nanoscale imaging systems, ensuring the company continues to deliver modular, precise, and user-friendly instrumentation. He is deeply committed to supporting researchers in nanotechnology, life sciences, and materials science, and works to ensure every customer receives reliable systems backed by strong technical support. Dr. Xu's leadership reflects a passion for continuing Molecular Imaging's legacy of innovation and collaboration for the global scientific research community.

Portrait of Steve Raba, Team Member at Molecular Imaging

Steve Raba

Team Member (Revival Team)

Steve Raba is a former Molecular Imaging professional who returned to help revive the company after Keysight Technologies' exit from the AFM market in 2018. His background spans application support, production, engineering, and R&D, giving him a well-rounded perspective on delivering high-quality AFM and STM instrumentation. Steve plays a key role in ensuring Molecular Imaging's systems meet the exacting standards required by researchers in nanotechnology, life sciences, and materials science. His hands-on experience with the company's original technology allows him to contribute valuable insight into product development and customer support. Steve is dedicated to helping the global research community achieve precise, reliable results through Molecular Imaging's advanced instrumentation and dependable service.

Portrait of John Alexander, Team Member at Molecular Imaging

John Alexander

Team Member (Revival Team)

John Alexander is a former Molecular Imaging professional who rejoined the team to help restore the company following Keysight Technologies' departure from the AFM market in 2018. His experience covers application support, production, engineering, and R&D, providing valuable expertise across the full lifecycle of AFM and STM system development. John's contributions help ensure Molecular Imaging's instruments remain modular, flexible, and dependable for researchers across nanotechnology, life sciences, and materials science fields. He is committed to maintaining the high standards of precision and usability that originally defined the Molecular Imaging brand. John's dedication to quality and customer satisfaction supports the company's mission of empowering the global research community with advanced nanoscale imaging solutions.

Portrait of Klaus Vicaro, Team Member at Molecular Imaging

Klaus Vicaro

Team Member (Revival Team)

Klaus Vicaro is a former Molecular Imaging professional who joined the effort to revive the company after Keysight Technologies exited the AFM market in 2018. He brings valuable experience in application support, production, engineering, and R&D to the organization's renewed mission. Klaus plays an important role in supporting the development and refinement of Molecular Imaging's AFM and STM product lines, helping ensure they meet the needs of researchers in nanotechnology, life sciences, and materials science. His technical background and familiarity with the company's original systems contribute to maintaining the precision and reliability customers expect. Klaus is committed to helping Molecular Imaging continue its legacy of innovation and dependable service for the global scientific community.

Portrait of John Ris, Team Member at Molecular Imaging

John Ris

Team Member (Revival Team)

John Ris is a former Molecular Imaging professional who joined the revival team following Keysight Technologies' 2018 exit from the AFM market. His expertise spans application support, production, engineering, and R&D, contributing to the company's ability to deliver advanced, user-friendly AFM and STM systems. John plays a vital role in supporting the technical and operational aspects of Molecular Imaging's product offerings, helping serve researchers across nanotechnology, life sciences, and materials science. His familiarity with the company's original technology and commitment to quality help maintain the precision and reliability that define Molecular Imaging's instruments. John remains dedicated to advancing the company's mission of innovation and collaboration for the global research community.

Portrait of Dr. Stuart Lindsay, Academic Advisor at Molecular Imaging

Dr. Stuart Lindsay

Academic Advisor

Dr. Stuart Lindsay serves as academic advisor to Molecular Imaging, bringing extensive scientific expertise and vision to the company's renewed mission. His guidance supports the organization's commitment to advancing atomic force microscopy technology for researchers in nanotechnology, life sciences, and materials science. Dr. Lindsay's academic background provides valuable insight that helps shape Molecular Imaging's product development and research applications, ensuring the company remains at the forefront of nanoscale imaging innovation. His involvement reflects the collaborative spirit that has defined Molecular Imaging since its original founding. Dr. Lindsay is dedicated to helping the company deliver unparalleled precision, versatility, and control in AFM/SPM systems, supporting the global research community in their pursuit of scientific discovery.

Frequently Asked Questions

What does "equipment repair" mean?

Equipment repair refers to the systematic process of diagnosing, servicing, and restoring malfunctioning or degraded scientific instruments back to factory operating standards. It involves troubleshooting electrical and mechanical subassemblies, replacing worn or damaged hardware components, updating control software, and executing thorough calibrations to verify measurement accuracy and prevent recurring operational issues during laboratory investigations.

Which microscope models do your repair services cover?

How are diagnostic assessments conducted for malfunctioning instruments?

What is the importance of preventive maintenance for scanning probe systems?

Which replacement parts do you use for equipment servicing?

Can software and controller problems be resolved remotely?

How do you verify equipment performance after repairs are completed?

How can our laboratory initiate an equipment repair or diagnostic request?

Need Assistance with Your Equipment?

Speak directly with our instrumentation specialists for diagnostic guidance and service scheduling.

Who Stands Behind the Work

Technical Background

Icon marking the company's reorganization by former Molecular Imaging employees

Rebuilt by Former Molecular Imaging Employees

Reorganized by former Molecular Imaging staff after Keysight Technologies withdrew from the AFM market in 2018.

Icon marking supported Molecular Imaging, Agilent and Keysight-branded AFM products

Molecular Imaging, Agilent and Keysight-Branded AFM

Specialized repair capabilities on most Molecular Imaging, Agilent and Keysight-branded AFM products.

Schedule Your Equipment Service Evaluation

Submit your instrument model and service requirements to connect with our scientific technical support team.

AFM/STM Service Request

For immediate assistance, feel free to give us a direct call at 1-888-644-0389. You can also send us a quick email at songxu@nanocuetech.com.