Lab Equipment Repair & Maintenance Services

Repair, preventative maintenance and calibration for AFM, STM and related laboratory instrumentation. Molecular Imaging supports Agilent 5500, 5100, 4500 and 5420 and legacy Molecular Imaging platforms, working through imaging drift, laser misalignment, piezo nonlinearity and controller communication faults. Calibration on these systems covers scanner linearity and photodiode deflection sensitivity, with height and lateral accuracy referenced to step-height and grating standards.

Technician calibrating and servicing sensitive laboratory microscopy equipment

Our Lab Equipment Repair & Maintenance Services

Diagnostics, preventative maintenance, scanner and controller repair, and calibration against reference samples for AFM and STM platforms.

AFM/STM Repair & Service

Diagnostics, hardware troubleshooting, preventative maintenance, parts replacement and remote support for Agilent and Molecular Imaging AFM and STM systems.

Custom System Configuration

Modular platform customization, spectroscopy scripting, environmental chamber integration, and analytical upgrades tailored precisely to unique experimental research protocols.

Technical Calibration & Training

Structured instructional courses covering operational procedures, scanner calibration, controller setup, tip-sample interactions, and systematic imaging troubleshooting for laboratory teams.

Close-up of precise laboratory instrument scanner head undergoing technical calibration

Our 4-Step Maintenance Process

Initial Diagnostics and Technical Assessment

We evaluate current instrumentation performance through comprehensive hardware checks and remote consultations to pinpoint functional errors, baseline signal anomalies, or imaging drift affecting your laboratory workflows.

Hardware Inspection and Alignment

Component Servicing and Parts Replacement

System Calibration and Performance Verification

The Molecular Imaging Advantage

Why Choose Molecular Imaging?

Repair and calibration for AFM and STM platforms, carried out by former Molecular Imaging employees.

Institutional Expertise

Staffed by former Molecular Imaging employees, including the original electrical, mechanical and AFM engineers.

Parts for Legacy Platforms

Cantilevers, STM tips, calibration samples and substrates for Agilent 5500, 5100, 4500 and 5420 and legacy Molecular Imaging systems.

Rapid Remote Diagnostics

Fast online troubleshooting sessions to resolve software and operational issues without prolonged delays.

Academic Advisory Vision

Dr. Stuart Lindsay, who co-founded Molecular Imaging in the mid-1990s, advises the team.

Meet The Technical Leadership

Former Molecular Imaging employees: electrical, mechanical and AFM engineers.

Portrait of Dr. Song Xu, Leader and Co-Founder of Molecular Imaging

Dr. Song Xu

Leader / Co-Founder (Revival Team)

Dr. Song Xu is a founding leader of the revived Molecular Imaging, having been instrumental in reuniting former employees after Keysight Technologies exited the AFM market in 2018. With deep institutional knowledge of Molecular Imaging's original technology and mission, he guides the company's strategic direction and technical development. Dr. Xu's expertise spans atomic force microscopy and nanoscale imaging systems, ensuring the company continues to deliver modular, precise, and user-friendly instrumentation. He is deeply committed to supporting researchers in nanotechnology, life sciences, and materials science, and works to ensure every customer receives reliable systems backed by strong technical support. Dr. Xu's leadership reflects a passion for continuing Molecular Imaging's legacy of innovation and collaboration for the global scientific research community.

Portrait of Steve Raba, Team Member at Molecular Imaging

Steve Raba

Team Member (Revival Team)

Steve Raba is a former Molecular Imaging professional who returned to help revive the company after Keysight Technologies' exit from the AFM market in 2018. His background spans application support, production, engineering, and R&D, giving him a well-rounded perspective on delivering high-quality AFM and STM instrumentation. Steve plays a key role in ensuring Molecular Imaging's systems meet the exacting standards required by researchers in nanotechnology, life sciences, and materials science. His hands-on experience with the company's original technology allows him to contribute valuable insight into product development and customer support. Steve is dedicated to helping the global research community achieve precise, reliable results through Molecular Imaging's advanced instrumentation and dependable service.

Portrait of John Alexander, Team Member at Molecular Imaging

John Alexander

Team Member (Revival Team)

John Alexander is a former Molecular Imaging professional who rejoined the team to help restore the company following Keysight Technologies' departure from the AFM market in 2018. His experience covers application support, production, engineering, and R&D, providing valuable expertise across the full lifecycle of AFM and STM system development. John's contributions help ensure Molecular Imaging's instruments remain modular, flexible, and dependable for researchers across nanotechnology, life sciences, and materials science fields. He is committed to maintaining the high standards of precision and usability that originally defined the Molecular Imaging brand. John's dedication to quality and customer satisfaction supports the company's mission of empowering the global research community with advanced nanoscale imaging solutions.

Portrait of Klaus Vicaro, Team Member at Molecular Imaging

Klaus Vicaro

Team Member (Revival Team)

Klaus Vicaro is a former Molecular Imaging professional who joined the effort to revive the company after Keysight Technologies exited the AFM market in 2018. He brings valuable experience in application support, production, engineering, and R&D to the organization's renewed mission. Klaus plays an important role in supporting the development and refinement of Molecular Imaging's AFM and STM product lines, helping ensure they meet the needs of researchers in nanotechnology, life sciences, and materials science. His technical background and familiarity with the company's original systems contribute to maintaining the precision and reliability customers expect. Klaus is committed to helping Molecular Imaging continue its legacy of innovation and dependable service for the global scientific community.

Portrait of John Ris, Team Member at Molecular Imaging

John Ris

Team Member (Revival Team)

John Ris is a former Molecular Imaging professional who joined the revival team following Keysight Technologies' 2018 exit from the AFM market. His expertise spans application support, production, engineering, and R&D, contributing to the company's ability to deliver advanced, user-friendly AFM and STM systems. John plays a vital role in supporting the technical and operational aspects of Molecular Imaging's product offerings, helping serve researchers across nanotechnology, life sciences, and materials science. His familiarity with the company's original technology and commitment to quality help maintain the precision and reliability that define Molecular Imaging's instruments. John remains dedicated to advancing the company's mission of innovation and collaboration for the global research community.

Portrait of Dr. Stuart Lindsay, Academic Advisor at Molecular Imaging

Dr. Stuart Lindsay

Academic Advisor

Dr. Stuart Lindsay serves as academic advisor to Molecular Imaging, bringing extensive scientific expertise and vision to the company's renewed mission. His guidance supports the organization's commitment to advancing atomic force microscopy technology for researchers in nanotechnology, life sciences, and materials science. Dr. Lindsay's academic background provides valuable insight that helps shape Molecular Imaging's product development and research applications, ensuring the company remains at the forefront of nanoscale imaging innovation. His involvement reflects the collaborative spirit that has defined Molecular Imaging since its original founding. Dr. Lindsay is dedicated to helping the company deliver unparalleled precision, versatility, and control in AFM/SPM systems, supporting the global research community in their pursuit of scientific discovery.

Frequently Asked Questions

How often should laboratory equipment be serviced?

Routine servicing schedules depend on sample throughput, operational environment, and instrument complexity. High-precision equipment like scanning probe microscopes benefits from annual preventative maintenance alongside quarterly calibration checks. Regular servicing identifies mechanical wear, laser misalignment, and sensor degradation early, preventing unexpected breakdowns, protecting experimental consistency, and significantly extending the functional operational life of sensitive analytical components.

What is maintenance of laboratory equipment?

Which specific instrument models do your repair services cover?

Do you provide remote diagnostics for equipment troubleshooting?

Can you source replacement parts for discontinued equipment?

What is included in preventative maintenance for atomic force microscopes?

How are custom hardware modifications and upgrades handled?

How does a facility initiate a repair or maintenance request?

Need Assistance With Your Equipment?

Speak with our specialized instrumentation engineers about repairs, parts, or preventative maintenance.

Who Stands Behind the Work

Technical Background

Icon marking the company's reorganization by former Molecular Imaging employees

Rebuilt by Former Molecular Imaging Employees

Reorganized by former Molecular Imaging staff after Keysight Technologies withdrew from the AFM market in 2018.

Icon marking supported Molecular Imaging, Agilent and Keysight-branded AFM products

Molecular Imaging, Agilent and Keysight-Branded AFM

Specialized repair capabilities on most Molecular Imaging, Agilent and Keysight-branded AFM products.

Request Lab Equipment Repair & Maintenance

Send us the instrument model, the symptom and the last known working condition, and an engineer will review it before we reply.

AFM/STM Service Request

For immediate assistance, feel free to give us a direct call at 1-888-644-0389. You can also send us a quick email at songxu@nanocuetech.com.