On-Site Equipment Repair Service

On-site service for laboratory instruments that cannot be shipped. Hardware troubleshooting, replacement of scanner, detector and controller assemblies and recalibration are carried out at your facility, including scanner linearity and reference-sample checks in the room where the instrument runs. Available across the United States.

Specialist performing on-site equipment repair on scientific microscopy instrumentation

Our On-Site Equipment Repair Services

Comprehensive technical support and diagnostic maintenance performed directly at your laboratory facility to maximize equipment uptime.

Hardware & Software Diagnostics

Thorough troubleshooting of complex instrumentation issues, controller faults, and imaging software errors to restore reliable nanoscale measurement performance rapidly.

Preventive Maintenance Service

Scheduled inspection, cleaning, optical alignment, and environmental verification to prevent unexpected equipment downtime and extend instrumentation service life.

Component Calibration Upgrades

Recalibration against step-height and grating reference standards, with replacement parts fitted where needed, to restore tip-sample setpoint behaviour and measurement accuracy.

Microscope calibration and component testing during on-site equipment repair

Our On-Site Repair Process

Initial System Evaluation and Consultation

Our specialists review reported hardware or software errors, evaluate operational logs, and plan targeted on-site diagnostic protocols before arriving at your research laboratory facility to streamline troubleshooting.

On-Site Diagnostic Testing and Inspection

Component Replacement and Mechanical Realignment

Precision Calibration and Final Verification

The Molecular Imaging Advantage

Why Choose Molecular Imaging?

Benefit from decades of dedicated expertise in scanning probe instrumentation and technical service.

Institutional Expertise

Founded by original instrumentation specialists bringing decades of technical knowledge directly to your facility.

Parts for Legacy Platforms

Send the instrument model and serial number ahead of the visit so the right replacement parts can be brought.

Direct Support

Direct communication with seasoned engineers ensures accurate troubleshooting and rapid resolution of complex issues.

Nationwide Reach

Comprehensive service coverage supporting academic and industrial research laboratories throughout the United States.

Meet The Engineering Leadership

Former Molecular Imaging employees: electrical, mechanical and AFM engineers.

Portrait of Dr. Song Xu, Leader and Co-Founder of Molecular Imaging

Dr. Song Xu

Leader / Co-Founder (Revival Team)

Dr. Song Xu is a founding leader of the revived Molecular Imaging, having been instrumental in reuniting former employees after Keysight Technologies exited the AFM market in 2018. With deep institutional knowledge of Molecular Imaging's original technology and mission, he guides the company's strategic direction and technical development. Dr. Xu's expertise spans atomic force microscopy and nanoscale imaging systems, ensuring the company continues to deliver modular, precise, and user-friendly instrumentation. He is deeply committed to supporting researchers in nanotechnology, life sciences, and materials science, and works to ensure every customer receives reliable systems backed by strong technical support. Dr. Xu's leadership reflects a passion for continuing Molecular Imaging's legacy of innovation and collaboration for the global scientific research community.

Portrait of Steve Raba, Team Member at Molecular Imaging

Steve Raba

Team Member (Revival Team)

Steve Raba is a former Molecular Imaging professional who returned to help revive the company after Keysight Technologies' exit from the AFM market in 2018. His background spans application support, production, engineering, and R&D, giving him a well-rounded perspective on delivering high-quality AFM and STM instrumentation. Steve plays a key role in ensuring Molecular Imaging's systems meet the exacting standards required by researchers in nanotechnology, life sciences, and materials science. His hands-on experience with the company's original technology allows him to contribute valuable insight into product development and customer support. Steve is dedicated to helping the global research community achieve precise, reliable results through Molecular Imaging's advanced instrumentation and dependable service.

Portrait of John Alexander, Team Member at Molecular Imaging

John Alexander

Team Member (Revival Team)

John Alexander is a former Molecular Imaging professional who rejoined the team to help restore the company following Keysight Technologies' departure from the AFM market in 2018. His experience covers application support, production, engineering, and R&D, providing valuable expertise across the full lifecycle of AFM and STM system development. John's contributions help ensure Molecular Imaging's instruments remain modular, flexible, and dependable for researchers across nanotechnology, life sciences, and materials science fields. He is committed to maintaining the high standards of precision and usability that originally defined the Molecular Imaging brand. John's dedication to quality and customer satisfaction supports the company's mission of empowering the global research community with advanced nanoscale imaging solutions.

Portrait of Klaus Vicaro, Team Member at Molecular Imaging

Klaus Vicaro

Team Member (Revival Team)

Klaus Vicaro is a former Molecular Imaging professional who joined the effort to revive the company after Keysight Technologies exited the AFM market in 2018. He brings valuable experience in application support, production, engineering, and R&D to the organization's renewed mission. Klaus plays an important role in supporting the development and refinement of Molecular Imaging's AFM and STM product lines, helping ensure they meet the needs of researchers in nanotechnology, life sciences, and materials science. His technical background and familiarity with the company's original systems contribute to maintaining the precision and reliability customers expect. Klaus is committed to helping Molecular Imaging continue its legacy of innovation and dependable service for the global scientific community.

Portrait of John Ris, Team Member at Molecular Imaging

John Ris

Team Member (Revival Team)

John Ris is a former Molecular Imaging professional who joined the revival team following Keysight Technologies' 2018 exit from the AFM market. His expertise spans application support, production, engineering, and R&D, contributing to the company's ability to deliver advanced, user-friendly AFM and STM systems. John plays a vital role in supporting the technical and operational aspects of Molecular Imaging's product offerings, helping serve researchers across nanotechnology, life sciences, and materials science. His familiarity with the company's original technology and commitment to quality help maintain the precision and reliability that define Molecular Imaging's instruments. John remains dedicated to advancing the company's mission of innovation and collaboration for the global research community.

Portrait of Dr. Stuart Lindsay, Academic Advisor at Molecular Imaging

Dr. Stuart Lindsay

Academic Advisor

Dr. Stuart Lindsay serves as academic advisor to Molecular Imaging, bringing extensive scientific expertise and vision to the company's renewed mission. His guidance supports the organization's commitment to advancing atomic force microscopy technology for researchers in nanotechnology, life sciences, and materials science. Dr. Lindsay's academic background provides valuable insight that helps shape Molecular Imaging's product development and research applications, ensuring the company remains at the forefront of nanoscale imaging innovation. His involvement reflects the collaborative spirit that has defined Molecular Imaging since its original founding. Dr. Lindsay is dedicated to helping the company deliver unparalleled precision, versatility, and control in AFM/SPM systems, supporting the global research community in their pursuit of scientific discovery.

Frequently Asked Questions

What is an on-site service?

An on-site service is a professional technical support model where qualified engineers travel directly to your facility or laboratory to inspect, service, and repair equipment. This approach eliminates the risks, expenses, and downtime associated with packing and shipping sensitive, high-precision instrumentation to an external depot.

What does onsite support mean?

What equipment types are covered by your repair service?

How do you diagnose issues prior to an on-site visit?

Which replacement parts do you fit on site?

Can on-site service include system recalibration?

What geographic areas do your on-site specialists cover?

What can our laboratory do to prepare for an on-site repair visit?

Need Technical Assistance with Your Equipment?

Speak directly with our instrumentation specialists for diagnostic guidance and service scheduling.

Service Areas We Support

Delivering expert on-site technical repair services to laboratories and research facilities nationwide.

United States

Service Coverage

25 Years

Technical Heritage

Nationwide

Direct Support

Schedule Service for Your Laboratory

Contact our engineering team today to arrange dedicated on-site equipment repair.

Who Stands Behind the Work

Technical Background

Icon marking the company's reorganization by former Molecular Imaging employees

Rebuilt by Former Molecular Imaging Employees

Reorganized by former Molecular Imaging staff after Keysight Technologies withdrew from the AFM market in 2018.

Icon marking supported Molecular Imaging, Agilent and Keysight-branded AFM products

Molecular Imaging, Agilent and Keysight-Branded AFM

Specialized repair capabilities on most Molecular Imaging, Agilent and Keysight-branded AFM products.

Schedule Your On-Site Equipment Repair

Submit your equipment details and issue description below to coordinate service with our technical specialists.

AFM/STM Service Request

For immediate assistance, feel free to give us a direct call at 1-888-644-0389. You can also send us a quick email at songxu@nanocuetech.com.