Hardware & Software Diagnostics
Thorough troubleshooting of complex instrumentation issues, controller faults, and imaging software errors to restore reliable nanoscale measurement performance rapidly.
On-site service for laboratory instruments that cannot be shipped. Hardware troubleshooting, replacement of scanner, detector and controller assemblies and recalibration are carried out at your facility, including scanner linearity and reference-sample checks in the room where the instrument runs. Available across the United States.

Comprehensive technical support and diagnostic maintenance performed directly at your laboratory facility to maximize equipment uptime.
Thorough troubleshooting of complex instrumentation issues, controller faults, and imaging software errors to restore reliable nanoscale measurement performance rapidly.
Scheduled inspection, cleaning, optical alignment, and environmental verification to prevent unexpected equipment downtime and extend instrumentation service life.
Recalibration against step-height and grating reference standards, with replacement parts fitted where needed, to restore tip-sample setpoint behaviour and measurement accuracy.

Our specialists review reported hardware or software errors, evaluate operational logs, and plan targeted on-site diagnostic protocols before arriving at your research laboratory facility to streamline troubleshooting.
Benefit from decades of dedicated expertise in scanning probe instrumentation and technical service.
Founded by original instrumentation specialists bringing decades of technical knowledge directly to your facility.
Send the instrument model and serial number ahead of the visit so the right replacement parts can be brought.
Direct communication with seasoned engineers ensures accurate troubleshooting and rapid resolution of complex issues.
Comprehensive service coverage supporting academic and industrial research laboratories throughout the United States.
Former Molecular Imaging employees: electrical, mechanical and AFM engineers.
Leader / Co-Founder (Revival Team)
Dr. Song Xu is a founding leader of the revived Molecular Imaging, having been instrumental in reuniting former employees after Keysight Technologies exited the AFM market in 2018. With deep institutional knowledge of Molecular Imaging's original technology and mission, he guides the company's strategic direction and technical development. Dr. Xu's expertise spans atomic force microscopy and nanoscale imaging systems, ensuring the company continues to deliver modular, precise, and user-friendly instrumentation. He is deeply committed to supporting researchers in nanotechnology, life sciences, and materials science, and works to ensure every customer receives reliable systems backed by strong technical support. Dr. Xu's leadership reflects a passion for continuing Molecular Imaging's legacy of innovation and collaboration for the global scientific research community.

Team Member (Revival Team)
Steve Raba is a former Molecular Imaging professional who returned to help revive the company after Keysight Technologies' exit from the AFM market in 2018. His background spans application support, production, engineering, and R&D, giving him a well-rounded perspective on delivering high-quality AFM and STM instrumentation. Steve plays a key role in ensuring Molecular Imaging's systems meet the exacting standards required by researchers in nanotechnology, life sciences, and materials science. His hands-on experience with the company's original technology allows him to contribute valuable insight into product development and customer support. Steve is dedicated to helping the global research community achieve precise, reliable results through Molecular Imaging's advanced instrumentation and dependable service.

Team Member (Revival Team)
John Alexander is a former Molecular Imaging professional who rejoined the team to help restore the company following Keysight Technologies' departure from the AFM market in 2018. His experience covers application support, production, engineering, and R&D, providing valuable expertise across the full lifecycle of AFM and STM system development. John's contributions help ensure Molecular Imaging's instruments remain modular, flexible, and dependable for researchers across nanotechnology, life sciences, and materials science fields. He is committed to maintaining the high standards of precision and usability that originally defined the Molecular Imaging brand. John's dedication to quality and customer satisfaction supports the company's mission of empowering the global research community with advanced nanoscale imaging solutions.

Team Member (Revival Team)
Klaus Vicaro is a former Molecular Imaging professional who joined the effort to revive the company after Keysight Technologies exited the AFM market in 2018. He brings valuable experience in application support, production, engineering, and R&D to the organization's renewed mission. Klaus plays an important role in supporting the development and refinement of Molecular Imaging's AFM and STM product lines, helping ensure they meet the needs of researchers in nanotechnology, life sciences, and materials science. His technical background and familiarity with the company's original systems contribute to maintaining the precision and reliability customers expect. Klaus is committed to helping Molecular Imaging continue its legacy of innovation and dependable service for the global scientific community.

Team Member (Revival Team)
John Ris is a former Molecular Imaging professional who joined the revival team following Keysight Technologies' 2018 exit from the AFM market. His expertise spans application support, production, engineering, and R&D, contributing to the company's ability to deliver advanced, user-friendly AFM and STM systems. John plays a vital role in supporting the technical and operational aspects of Molecular Imaging's product offerings, helping serve researchers across nanotechnology, life sciences, and materials science. His familiarity with the company's original technology and commitment to quality help maintain the precision and reliability that define Molecular Imaging's instruments. John remains dedicated to advancing the company's mission of innovation and collaboration for the global research community.

Academic Advisor
Dr. Stuart Lindsay serves as academic advisor to Molecular Imaging, bringing extensive scientific expertise and vision to the company's renewed mission. His guidance supports the organization's commitment to advancing atomic force microscopy technology for researchers in nanotechnology, life sciences, and materials science. Dr. Lindsay's academic background provides valuable insight that helps shape Molecular Imaging's product development and research applications, ensuring the company remains at the forefront of nanoscale imaging innovation. His involvement reflects the collaborative spirit that has defined Molecular Imaging since its original founding. Dr. Lindsay is dedicated to helping the company deliver unparalleled precision, versatility, and control in AFM/SPM systems, supporting the global research community in their pursuit of scientific discovery.
An on-site service is a professional technical support model where qualified engineers travel directly to your facility or laboratory to inspect, service, and repair equipment. This approach eliminates the risks, expenses, and downtime associated with packing and shipping sensitive, high-precision instrumentation to an external depot.
Speak directly with our instrumentation specialists for diagnostic guidance and service scheduling.
Delivering expert on-site technical repair services to laboratories and research facilities nationwide.
United States
Service Coverage
25 Years
Technical Heritage
Nationwide
Direct Support
Contact our engineering team today to arrange dedicated on-site equipment repair.
Reorganized by former Molecular Imaging staff after Keysight Technologies withdrew from the AFM market in 2018.
Specialized repair capabilities on most Molecular Imaging, Agilent and Keysight-branded AFM products.
Submit your equipment details and issue description below to coordinate service with our technical specialists.
For immediate assistance, feel free to give us a direct call at 1-888-644-0389. You can also send us a quick email at songxu@nanocuetech.com.
For immediate assistance, feel free to give us a direct call at 1-888-644-0389. You can also send us a quick email at songxu@nanocuetech.com.