Microscope Repair and Maintenance Service

Keep critical nanoscale research moving with expert AFM and STM repair, preventive maintenance, calibration, upgrades, and technical troubleshooting. Molecular Imaging supports Agilent 5500 and 4500 systems with knowledgeable service shaped by the people who understand the platform’s legacy. From hardware faults to software issues, our team helps laboratories restore reliable performance and minimize disruptive downtime.

Technician servicing an atomic force microscope

Our Microscope Repair and Maintenance Services

Specialized support helps AFM and STM laboratories troubleshoot faults, preserve precision, and extend instrument service life.

AFM/STM Repair

Expert diagnosis and repair for Agilent 5500, Agilent 4500, AFM, and STM systems. We address hardware and software problems that affect imaging, control, and dependable daily operation.

Calibration & Maintenance

Preventive maintenance, system calibration, and upgrades help reduce unplanned interruptions while supporting accurate, repeatable nanoscale measurements across demanding research applications.

Remote Technical Support

ZoomAFM Fast Online Service provides remote troubleshooting through online meetings, helping laboratories assess issues, review system behavior, and determine practical next steps efficiently.

AFM specialist reviewing microscope controls

Our Microscope Service Process

Review Your System Issue

We begin by discussing the instrument model, observed symptoms, operating conditions, and recent changes. This initial review helps distinguish potential hardware, software, calibration, or application-related causes before service work is planned.

Diagnose Performance Concerns

Complete Targeted Service Work

Verify Reliable Operation

The Molecular Imaging Difference

Why Choose Molecular Imaging?

Specialized knowledge and practical support for complex nanoscale instrumentation.

Legacy Knowledge

Former Molecular Imaging professionals bring deep familiarity with the platform’s original technology and mission.

Focused Expertise

Our team supports AFM and STM users across engineering, production, R&D, and application needs.

Remote Support

Online technical meetings provide a responsive path for troubleshooting compatible instrument and software concerns.

Research Driven

We understand the precision requirements of nanotechnology, life-science, and materials-science research laboratories.

Meet the Molecular Imaging Team

Experienced AFM specialists supporting precise scientific research.

Portrait of Dr. Song Xu, Leader and Co-Founder of Molecular Imaging

Dr. Song Xu

Leader / Co-Founder (Revival Team)

Dr. Song Xu is a founding leader of the revived Molecular Imaging, having been instrumental in reuniting former employees after Keysight Technologies exited the AFM market in 2018. With deep institutional knowledge of Molecular Imaging's original technology and mission, he guides the company's strategic direction and technical development. Dr. Xu's expertise spans atomic force microscopy and nanoscale imaging systems, ensuring the company continues to deliver modular, precise, and user-friendly instrumentation. He is deeply committed to supporting researchers in nanotechnology, life sciences, and materials science, and works to ensure every customer receives reliable systems backed by strong technical support. Dr. Xu's leadership reflects a passion for continuing Molecular Imaging's legacy of innovation and collaboration for the global scientific research community.

Portrait of Steve Raba, Team Member at Molecular Imaging

Steve Raba

Team Member (Revival Team)

Steve Raba is a former Molecular Imaging professional who returned to help revive the company after Keysight Technologies' exit from the AFM market in 2018. His background spans application support, production, engineering, and R&D, giving him a well-rounded perspective on delivering high-quality AFM and STM instrumentation. Steve plays a key role in ensuring Molecular Imaging's systems meet the exacting standards required by researchers in nanotechnology, life sciences, and materials science. His hands-on experience with the company's original technology allows him to contribute valuable insight into product development and customer support. Steve is dedicated to helping the global research community achieve precise, reliable results through Molecular Imaging's advanced instrumentation and dependable service.

Portrait of John Alexander, Team Member at Molecular Imaging

John Alexander

Team Member (Revival Team)

John Alexander is a former Molecular Imaging professional who rejoined the team to help restore the company following Keysight Technologies' departure from the AFM market in 2018. His experience covers application support, production, engineering, and R&D, providing valuable expertise across the full lifecycle of AFM and STM system development. John's contributions help ensure Molecular Imaging's instruments remain modular, flexible, and dependable for researchers across nanotechnology, life sciences, and materials science fields. He is committed to maintaining the high standards of precision and usability that originally defined the Molecular Imaging brand. John's dedication to quality and customer satisfaction supports the company's mission of empowering the global research community with advanced nanoscale imaging solutions.

Portrait of Klaus Vicaro, Team Member at Molecular Imaging

Klaus Vicaro

Team Member (Revival Team)

Klaus Vicaro is a former Molecular Imaging professional who joined the effort to revive the company after Keysight Technologies exited the AFM market in 2018. He brings valuable experience in application support, production, engineering, and R&D to the organization's renewed mission. Klaus plays an important role in supporting the development and refinement of Molecular Imaging's AFM and STM product lines, helping ensure they meet the needs of researchers in nanotechnology, life sciences, and materials science. His technical background and familiarity with the company's original systems contribute to maintaining the precision and reliability customers expect. Klaus is committed to helping Molecular Imaging continue its legacy of innovation and dependable service for the global scientific community.

Portrait of John Ris, Team Member at Molecular Imaging

John Ris

Team Member (Revival Team)

John Ris is a former Molecular Imaging professional who joined the revival team following Keysight Technologies' 2018 exit from the AFM market. His expertise spans application support, production, engineering, and R&D, contributing to the company's ability to deliver advanced, user-friendly AFM and STM systems. John plays a vital role in supporting the technical and operational aspects of Molecular Imaging's product offerings, helping serve researchers across nanotechnology, life sciences, and materials science. His familiarity with the company's original technology and commitment to quality help maintain the precision and reliability that define Molecular Imaging's instruments. John remains dedicated to advancing the company's mission of innovation and collaboration for the global research community.

Portrait of Dr. Stuart Lindsay, Academic Advisor at Molecular Imaging

Dr. Stuart Lindsay

Academic Advisor

Dr. Stuart Lindsay serves as academic advisor to Molecular Imaging, bringing extensive scientific expertise and vision to the company's renewed mission. His guidance supports the organization's commitment to advancing atomic force microscopy technology for researchers in nanotechnology, life sciences, and materials science. Dr. Lindsay's academic background provides valuable insight that helps shape Molecular Imaging's product development and research applications, ensuring the company remains at the forefront of nanoscale imaging innovation. His involvement reflects the collaborative spirit that has defined Molecular Imaging since its original founding. Dr. Lindsay is dedicated to helping the company deliver unparalleled precision, versatility, and control in AFM/SPM systems, supporting the global research community in their pursuit of scientific discovery.

Frequently Asked Questions

What microscope systems does Molecular Imaging repair and maintain?

Molecular Imaging provides repair and service for Agilent 5500 and Agilent 4500 systems, as well as AFM and STM platforms. Support can address hardware and software issues, preventive maintenance, calibration, upgrades, technical troubleshooting, and parts replacement. Because AFM and STM systems are specialized nanoscale instruments, sharing the model and symptoms at the outset helps focus the evaluation.

What is included in AFM preventive maintenance?

Can you troubleshoot AFM or STM software problems?

Which replacement parts do you use for Agilent systems?

How does remote AFM technical support work?

When should an AFM system be calibrated?

How long does microscope repair take?

How should a laboratory prepare for AFM or STM service?

Need Help With Your Instrument?

Speak with a specialist about your AFM or STM service needs.

Who Stands Behind the Work

Technical Background

Icon marking the company's reorganization by former Molecular Imaging employees

Rebuilt by Former Molecular Imaging Employees

Reorganized by former Molecular Imaging staff after Keysight Technologies withdrew from the AFM market in 2018.

Icon marking supported Molecular Imaging, Agilent and Keysight-branded AFM products

Molecular Imaging, Agilent and Keysight-Branded AFM

Specialized repair capabilities on most Molecular Imaging, Agilent and Keysight-branded AFM products.

Icon marking advisory involvement from co-founder Dr. Stuart Lindsay

Co-Founder and Academic Advisor Dr. Stuart Lindsay

Dr. Stuart Lindsay co-founded Molecular Imaging in the mid-1990s and advises the team today.

Restore Confidence in Your AFM or STM

Tell us your instrument model, symptoms, and research needs. Our team will review the details and help identify an appropriate path for troubleshooting, repair, maintenance, or remote technical support.

AFM/STM Service Request

For immediate assistance, feel free to give us a direct call at 1-888-644-0389. You can also send us a quick email at songxu@nanocuetech.com.